Something broke?
We answer.
Email, call, or use the portal. Every channel reaches the same team, and every request becomes a ticket we track until it is resolved. Emergency support runs 24/7, every day of the year.
Three ways to reach us
- 01
Email
Opens a ticket automatically, timestamps the request, and routes it to the right technician. The fastest way to get anything on the record.
[email protected] - 02
Call
Talk to a person. Average pickup is under a minute on weekdays. For an emergency, choose option 2 to reach the on-call engineer.
(516) 500-7789 - 03
Customer Portal
Open a ticket yourself, any time, without picking up the phone. It lands in the same queue, with the same team, as email and phone.
Sign in to the portal
Emergencies, any time
If a production system is down or you suspect a security incident, such as a clicked phishing link, a ransomware note, or a login you don't recognize, treat it as an emergency.
- Email [email protected] with a one-line description. That creates the ticket of record.
- Call (516) 500-7789 and choose option 2 for the on-call engineer. The line is staffed 24/7.
- Don't power off, wipe, or "clean up" an affected machine. Unplug it from the network if you can, and leave the rest to us.
Work on nights, weekends, and holidays is billed at the after-hours rate in your agreement.
Our New York City office
Clients in the Five Boroughs can also call (212) 776-8650. It reaches the same team.
What to include
A good first message saves a round of back and forth. Tell us:
- Your name, company, and the best number to reach you.
- What you were trying to do, and what happened instead.
- The exact error message, or a screenshot of it.
- Which computer, phone, or system is affected, and whether anyone else is seeing the same thing.
- When it started, and anything that changed right before it did.
Never send a password by email. If we need credentials, we will arrange a secure way to share them.
Not a client yet?
We still want to hear from you. Tell us what's going on through the contact form or email [email protected]. Hourly support is available for non-contract work.