How payments
work here.

Version: 1.0
Effective Date: July 2, 2026

Urban Ocean Corporation, dba UOTech.co, a New York corporation, with its principal place of business at 100 Terminal Drive, Plainview, NY 11803 ("UOTech," "we," "us," or "our"), provides these Payment Terms ("Payment Terms") to govern payments you ("Customer," "you," or "your") make to UOTech through our online checkout, invoices, subscription billing, and payment links (each, a "Payment").

1. How these Payment Terms fit with our other agreements

These Payment Terms describe the mechanics of paying UOTech. They do not describe what we deliver or the commercial terms of any engagement, and they do not replace any other agreement between us. Order of precedence, highest to lowest: (i) any signed Master Services Agreement or Managed Services Agreement; (ii) any signed Statement of Work; (iii) the applicable quote, order form, or invoice, together with our Quote Terms and Conditions; (iv) these Payment Terms. Where these Payment Terms and the Quote Terms and Conditions address the same point, they are intended to be read consistently; if they genuinely conflict, the Quote Terms and Conditions control.

2. Accepted payment methods

Our preferred payment methods are ACH bank transfer and credit or debit card. Checks are accepted where arranged in advance. We may add or discontinue payment methods at any time. You represent that you are authorized to use the payment method you provide.

3. Checkout processing fees

Unless a signed agreement or the applicable quote states otherwise, the following processing fees are automatically added at checkout, based on the payment method you choose:

• Credit or debit card: a processing fee of three and one-half percent (3.5%) of the payment amount.
• ACH or direct debit: a processing fee of one and one-half percent (1.5%) of the payment amount.

The fee that applies is shown at checkout before you complete a Payment. Choosing ACH or direct debit generally carries the lower fee. Processing fees compensate for third-party payment-processing costs and are not refundable once a Payment has been processed, even where the underlying charge is later credited or refunded.

4. Authorization and stored payment methods

When you save a payment method or complete a Payment, you authorize UOTech and our payment processor to charge that payment method for the amount shown, plus any applicable processing fee and taxes. For recurring or subscription charges, you authorize us to charge your payment method on file on each billing date for the then-current amount until the subscription is canceled in accordance with Section 8 or the applicable agreement. We will make invoices and receipts available to you for each Payment.

5. When Payment is due

Invoices are due within fifteen (15) days of the invoice date unless the applicable quote, invoice, or signed agreement states otherwise. Recurring managed-service fees are billed in advance on each billing date; one-time fees, setup fees, and deposits are billed as set forth on the applicable quote or invoice. This mirrors Section 7 of our Quote Terms and Conditions.

6. Taxes and currency

All amounts are stated and payable in U.S. Dollars. Quoted and invoiced prices exclude sales, use, and similar transaction taxes, which are your responsibility unless you provide a valid exemption certificate before the invoice is issued. We collect and remit applicable taxes as required by law.

7. Late payments, returned payments, and disputes

(a) Late charges. Past-due amounts accrue interest at the lesser of one and one-half percent (1.5%) per month or the maximum permitted by law, calculated from the due date.

(b) Returned or reversed payments. Any Payment that is returned, reversed, charged back, or declined (including returned checks, failed ACH transactions, and declined card payments) incurs a fifty dollar ($50.00) service charge in addition to any other amounts owed.

(c) Billing disputes. Please raise good-faith billing disputes in writing to [email protected] within ten (10) days of the invoice or Payment, identifying the specific charge in dispute. We ask that you contact us before initiating a chargeback so we can resolve the issue directly. The undisputed portion of any invoice remains payable on its original due date.

(d) Suspension for non-payment. We may suspend services and discounts for non-payment as described in our Quote Terms and Conditions and any signed agreement.

8. Cancellation

All orders are considered final once placed. If you need to cancel an order, contact us as soon as possible at [email protected] and we will make our best effort to cancel it with the applicable vendor or distributor. We cannot guarantee that a cancellation will succeed, because whether it can be canceled is governed by the vendor's or distributor's own policy and by how far the order has progressed.

Cancellation of the underlying services and orders is otherwise governed by your signed agreement, the applicable Statement of Work, and our Quote Terms and Conditions. In summary, and without modifying those documents:

• Managed services and subscriptions run for the term stated on the quote or agreement (typically one year) and renew automatically unless either party gives at least thirty (30) days' written notice before the end of the then-current term.
• Project work may be canceled before completion, but you remain responsible for work performed, reimbursable expenses, and any non-cancellable third-party commitments through the cancellation date.
• Resold subscriptions (for example, Microsoft 365 and security tools) follow the vendor's term and cancellation rules; annual commitments cannot be canceled mid-term.
• Hardware and resale orders may be canceled before the order is placed with the distributor; after placement, cancellation is subject to the distributor's terms, including any restocking or cancellation fees.

9. Refunds

All sales are final. If you cancel an order or request a return or RMA, we will make our best effort to obtain a cancellation, return authorization, or RMA from the applicable vendor or distributor. Whether that effort succeeds is governed entirely by the vendor's policy and is outside our control.

• If we successfully recover funds on your behalf, we will refund you up to the amount we actually recover, less any non-refundable processing fees and any restocking, cancellation, or return-shipping charges the vendor or distributor imposes.
• If we are unable to recover funds, no refund will be issued.
• Processing fees (Section 3) are non-refundable once a Payment has been processed.
• Setup fees, onboarding fees, and deposits are non-refundable once we have begun the related work.
• Recurring and subscription fees are not pro-rated or refunded on early cancellation; annual commitments are not refundable mid-term.

Where a refund is due under this Section, we issue it to the original payment method within a commercially reasonable time.

10. Payment security

Payments are processed by our third-party payment processor. UOTech does not store full card numbers on our own systems; card and bank details are handled by the processor under its security and PCI-DSS obligations. Your use of the checkout is also subject to the processor's terms.

11. Governing law and venue

These Payment Terms are governed by the laws of the State of New York, without reference to its conflicts-of-laws principles. Any action arising out of or relating to these Payment Terms must be brought exclusively in the Supreme Court of the State of New York, County of Nassau, and each party consents to the personal jurisdiction of that court.

12. Contact

For questions about a Payment, an invoice, or these Payment Terms:

Urban Ocean Corporation, dba UOTech.co
Attn: Billing
100 Terminal Drive, Suite 39
Plainview, NY 11803
[email protected]
(516) 500-7789

Payment Terms, version 1.0, effective July 2, 2026. These Payment Terms supplement, and do not replace, UOTech's Quote Terms and Conditions and any signed agreement.