Hospitality IT,
peak-night ready.

Your point-of-sale (POS) terminals run on a hardened, segmented network with two paths at every venue, so when one circuit drops the failover converges in seconds and card-present transactions keep completing. We do not run the POS vendor data center, but we run the network and identity layer you reach it through, which is where most peak-night outages actually happen. Batches still settle and reconciliation matches the next morning. If something does break mid-rush, our 24/7 monitoring catches it before the floor staff does.

Each venue gets a primary and a backup path, with SD-WAN orchestrating the handoff so the dinner rush keeps running while a circuit converges on its surviving link. Guest Wi-Fi is engineered for the head count and segregated from operations, so the wedding party gets bandwidth and the kitchen network stays clean. Across multiple sites we run one consistent design, so a tasting room, a pavilion, and an events space all behave the same way. That keeps the network off the phone with the carrier during service.

We segment the network so cardholder data never touches guest Wi-Fi, the booking iPad, or the back-office PC, which keeps Payment Card Industry (PCI) scope as small as possible from day one. The PCI Self-Assessment Questionnaire gets scoped correctly and filed without panic. We treat PCI as a posture we run year round, not an annual filing exercise. Seasonal-staff identity churn is handled through group-based access so it does not punch holes in that posture.

We engineer the network for the peak, not the average, so the design that holds a quiet Tuesday is the same one that holds a festival weekend. Seasonal hires get a profile through groups and light up on day one, leavers go through one revoke, and there are no shared logins or orphan accounts riding into next season. Event Wi-Fi is sized to the expected guest count ahead of time and kept separate from POS and operations. The goal is that adding staff and guests for the season does not change how the venue runs.

The network and identity layer behind Tock, Toast, OpenTable, and the reservation portal you choose runs on a stack we own and operate, so a vendor having a bad day does not turn into a reservation problem on your floor. Booking platforms sit on a path that stays up while the back office reboots its router. We keep that layer reliable through peak so reservations are not the casualty of an outage somewhere upstream. If a booking platform itself degrades, our monitoring flags it early so you can plan around it.