A Real Team.
A Real Phone Number.

Yes. Unlimited helpdesk is included in every UOTech.co managed plan, with no ticket caps, no per-incident fees, and no hourly overage charges. Your team can open as many support requests as it needs without adding a line item to the invoice.

Users reach support by phone, by email to [email protected], or through the self-service ticketing portal. Every channel reaches the same team, and help arrives by remote session or an onsite visit, whichever resolves the issue fastest. Average phone pickup is under a minute, every weekday.

Yes. We are based in Plainview, New York, with technicians across Nassau and Suffolk, and we cover the whole Island, the Five Boroughs, and beyond. Urgent issues get same-day onsite response on weekdays, and scheduled visits are booked in advance and confirmed. Hourly rates are also available for non-contract engagements.

Onboarding and offboarding run through the same helpdesk that handles everything else, covered under your managed plan. When someone joins, we set up their accounts, devices, and access. When someone leaves, we shut that access down and document the change in the ticket trail.

It escalates internally to another engineer on the same team, not into a tiered queue in another time zone. The people who pick up already know your environment, so you never re-explain your setup from scratch. No phone-tree purgatory, no offshore queue, and no black box.